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Personal Brand in a Digital Age

I recently invested some of my very scarce dollars in the purchase of a service that I thought would be really impactful in the long run. The person who sold it to me was well known in the community, seemed to be a community champion, and was generally a bright happy person. When the sales […]

I Quit, and I’m better for it.

Recently, I received a message from a friend. It was a simple message. “It’s been six months since I quit, and It’s the best thing I ever did!” My friend was in a high-stress occupation six months ago. During the prior year we had talked many times about what he wanted in his life, where […]

Customer Service – Going Beyond

Recently, I went to breakfast at a smaller café in my city. It seated about forty. When I arrived, there was only one waitress on duty. She was trying her hardest but couldn’t keep up with the flow of customers. Orders took 15 – 20 minutes to take, tables were not cleared for new customers, […]